Privacy Policy

1. Introduction

Hosting HD Premium ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have over it. By using our website at hostinghdpremium.com or any of our services, you agree to the terms of this policy.

We do not sell your personal information to third parties. Ever.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information: name, email address, billing address, and payment details when you register or purchase a service.
• Communications: messages you send us via contact forms, support tickets, or email.
• Technical data: IP address, browser type, operating system, referring URLs, and pages visited — collected automatically when you use our services.
• Usage data: how you interact with our control panel, including features used and actions taken.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our hosting services
• Process payments and send billing communications
• Respond to your support requests and inquiries
• Send service-related notifications (maintenance, outages, security alerts)
• Send marketing communications, if you have opted in
• Monitor and enforce compliance with our Terms of Service
• Detect and prevent fraud, abuse, and security incidents
• Comply with our legal obligations

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Contract performance: processing necessary to provide the services you have purchased.
• Legitimate interests: fraud prevention, network security, service improvement.
• Legal obligation: compliance with applicable laws and regulations.
• Consent: for marketing communications, where you have given explicit consent.

5. How We Share Your Information

We do not sell or rent your personal data. We may share it with:

• Infrastructure partners: Hetzner, Contabo, DigitalOcean, and Amazon AWS, strictly to deliver our hosting services. Each partner is bound by data processing agreements.
• Payment processors: to handle billing securely. We do not store full card details on our servers.
• Legal authorities: when required by law, court order, or to protect our rights and the safety of our users.

6. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterwards to comply with our legal obligations, resolve disputes, and enforce our agreements. Billing records are typically retained for 7 years in accordance with applicable tax law. You may request deletion of your account data at any time (see Section 9).

7. Cookies

We use cookies and similar tracking technologies on our website. For full details, please refer to our Cookie Policy. You can manage your cookie preferences at any time through your browser settings.

8. Data Security

We implement industry-standard technical and organisational measures to protect your data, including encryption in transit (TLS), encrypted storage of sensitive fields, access controls, and regular security audits. No method of transmission over the internet is 100% secure, but we take every reasonable precaution.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: ask us to correct inaccurate or incomplete information.
• Deletion: request that we delete your personal data ("right to be forgotten").
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interests or for direct marketing.
• Restriction: request that we limit processing in certain circumstances.
• Withdraw consent: where processing is based on consent, withdraw it at any time.

To exercise any of these rights, contact us at privacy@hostinghdpremium.com. We will respond within 30 days.

10. International Transfers

Your data may be transferred to and processed in countries outside your own, including countries where data protection laws may differ. Where we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. The "last updated" date at the top of this page reflects the most recent revision.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

• Email: privacy@hostinghdpremium.com
• Contact form: hostinghdpremium.com/contact